Business resilience You may have heard that CIOs are under more pressure than ever to ensure their technology investments keep their companies resilient, especially in the wake of the COVID-19 pandemic. During a recent CIO Network conference hosted by the Wall Street Journal , software maker Box, Inc. CEO Aaron Levie elaborated on what he calls a business-first approach to technology — delivering value quickly, keeping remote workers productive, and delivering solutions to customers digitally.
Levi’s concerns aren’t unique
as companies of all sizes are grappling with georgia phone number list ever-changing business challenges. For us, putting the business first means listening to what our customers want and providing solutions that validate their purchasing decisions. But to keep customers truly resilient, you need to help them shift their perspective from “now” to providing solutions that will be resilient in the long term. Three specific solutions come to mind.
Ensuring connectivity: Even
before the pandemic hit, business resilience customers were telling us about the need for speed and performance due to a growing demand for more data-intensive processes how to quickly launch contextual advertising for the holidays in promopult such as medical imaging, real-time machine learning, automated operations, and augmented reality. We are investing in the technologies that matter today and for the future, such as our commitment to expanding our network with edge computing nodes designed to cover 98% of U.S. demand with 5ms latency. Not so long ago, low latency might have been seen as a nice-to-have. In a world of self-driving cars, online medical records, and digital financial transactions, the ability to move data quickly will be a critical attribute for resilient businesses.
Ensuring Security: Because Lumen
Technologies owns and operates a large IP backbone, we znb directory are uniquely positioned to identify and respond to cyberattacks in real time. As we say, we see more so we can stop more. One of the biggest cyberthreats, according to Forrester, is Distributed Denial of Service (DDoS) attacks, which accounted for nearly a quarter of external security threats in 2019. When Forrester spoke to five of our current DDoS customers, they found that our service offered a net present value of approximately $1.1 million over three years, with a 222% return on investment. Keeping customers safe while saving them money in the process is a win-win outcome.
Ensuring Productivity: Remote work isn’t
going away anytime soon. In fact, in a recent survey, over 70% of our customers told us they expect to continue their “work from home” policies through the end of the year and beyond. While they recognize that fiber-based networks (like ours) provide business resilience robust home connections, they also want “industrial-strength” solutions to ensure their employees remain productive, with simple and secure ways to connect to their corporate networks. So we recently launched our Remote Connect enterprise connectivity solution, which workers can easily self-install on their existing internet service. And we have more solutions in the pipeline as part of our ongoing efforts to provide managed solutions for this new corporate work model.
Keep in mind that providing the right
technology is only part of the solution. A truly business-first approach requires partners who can exceed their promises by combining the human side with technology. Business resilience depends on people who can provide insights and expertise to help ensure you don’t miss future opportunities during this transformative era. Customer success requires ongoing, organic relationships to make this happen.
Identifying and delivering the next “big thing”
eliminates a source of worry for CIOs dedicated to delivering value to their stakeholders. A strong human touch helps ensure that companies can pivot when they want, because as baseball great Yoga Berra so eloquently put it, “The future ain’t what it used to be.”