Lightspeed eCom This week, we’re releasing a new and improved version of the Lightspeed eCom back-office customer pages. Our goal was to make the interface more intuitive and easier to navigate while also improving page load times.

Customer Overview

Now you can see all of a spain telegram data customer’s information at a glance. Our Product team wanted to optimize the spacing between quotes, orders, returns, and the wish list. The result is a cleaner, more organized, and intuitive layout.

Section Notes Lightspeed eCom 

We’ve also added a notes section to our customer profiles, where you can add notes for yourself and your staff. Keep track of customer preferences, status, and any special requests they may have. This new feature gives all your salespeople the ability to offer personalized service based on their customers’ wants and needs.

Google Maps

We’ve also added a feature that will delight all curious minds. Want to know where a customer’s billing address is? Click the Google Maps button and you’ll see where your products are going.

Customer groups

Customer groups are a show related products and wishlist items in abandoned cart emails great way Lightspeed eCom to segment your customers and perform bulk actions like applying discounts . You can now add a customer to an existing customer group directly from the Customer Overview page.

Not sure how to set up your customer groups? Check out our eCom Help Center for the steps.

GDPR requests

For all Lightspeed users serving customers in Europe, we’ve simplified how you respond to customer GDPR requests. You can download or delete a customer’s information in the bottom left corner of their customer page.

Download Customer  : Get a zipped HTML file containing all the customer’s data in their profile. This includes notes, orders, quotes, returns, invoices, and feedback details.

Delete Customer  : Permanently delete all data for this customer.

Note  : Before deleting a customer’s profile, verify that the requester’s identity and the customer’s identity match and that you will not need the customer’s information for legal, tax, or payment processing purposes.

Tickets

We’ve also redesigned the ticket display to look more like a messaging app. Easily scroll through your conversations and view every message that was sent for a given customer interaction.

Ticket status

We’ve simplified ticket canada data statuses by allowing only one status per ticket. A ticket can have one of four statuses: To Do , Awaiting Response , Answered , or Closed . This update makes it easier to track your tickets and their progress through the support process.

We’ve also made it easier to reopen closed tickets. Now, you can reopen a ticket by simply changing its status in the drop-down menu.