so to speak, if we see that the bank usa telegram data has been misselling systematically and repeatly, we can demand that it do a buyback. So that it returns money to people for everything that it sold with such violations.
Thanks to the fact that banks
also know about our powers, as well as behavioral supervision measures, this shameful phenomenon was minimiz in 2023. The number of complaints was halv. The Bank of Russia monitors a special misselling index, and by the end of last year it had decreas by 45%. In general, we see that many banks have begun to change their policies and turn to face the consumer. But we continue to monitor the situation, of course.
— Why do banks persuade pensioners to take out investment life insurance instead of a regular deposit?
Only pensioners who have
a poor understanding of all the features of banking products, especially investment products. It is just that older people often have savings, they put money aside for themselves or customer satisfaction: how to measure and improve their relatives for various purposes, and use deposits and savings accounts for this. They are told that the income from investment life insurance (ILI) is higher, but they are not told that, unlike america email a deposit, it is not guarante.