Experiences in a data I was recently reviewing a Quadrant Strategies survey of global IT decision makers when one data point caught my attention. Ninety-one percent of respondents agreed that a company’s ability to quickly acquire, analyze, and act on data will determine whether their company will be a technology leader in the future.
These leaders see both the promise and the perils
the 4th Industrial Revolution , and so do we. Our ghana phone number list recent launch of Lumen Technologies is more than just a rebranding. It reflects how we have transformed as a company and how we have the right platform to deliver the digital solutions that support our customers’ evolving data needs.
This is the digital side of the coin. Having a offer the right products and services platform that delivers amazing things still requires human beings who understand their customers intimately. It doesn’t take much for there to be miscommunication. In fact, it can be a matter of inches.
NASA for example
lost a $125 million Experiences in a data znb directory spacecraft designed to orbit Mars because the subcontractor that built it used English units of measurement to track its acceleration. Unfortunately, NASA’s Jet Propulsion Laboratory used the metric system instead. Its flight engineers failed to translate the information correctly, and although the discrepancy was small, the orbiter entered the Martian atmosphere at the wrong angle and was destroyed.
How often do we overlook the little things that allow
a customer relationship to spiral out of control? What can we do to ensure that what they say doesn’t get lost in the communication process? We’ve come up with three specific ways to ensure that your customers’ messages come through loud and clear.
First, we are committed to delivering a differentiated customer experience built around what we call “deep” listening and learning. Listening transforms customer interactions into learning experiences. And when these interactions help build loyalty and trust, we are better positioned to understand what customers want and, just as importantly, what they are actually telling us.
Second we protect nurture and grow these partnerships
by providing “data-driven” insights that adapt to changing business conditions or customer needs. This is a natural progression of our commitment to listen and learn. Our customer service teams intimately understand the value of our platform and the solutions we provide, such as hybrid networking, cloud and edge connectivity, security, and collaboration solutions. Their expertise enables them to have the right conversations with customers as we work together to anticipate market opportunities or challenges.
Third if you listen to and learn from your customers
commit to developing and implementing digital literacy, then you’re ready to deliver amazing experiences. Keep in mind that IT decision-makers expect these experiences to evolve rapidly. Nearly 80 percent of those surveyed Experiences in a data by Quadrant Strategies said they expect to see a century of technological advancements unfold in just five years. Data can fuel this change. But someone has to be at the helm to anticipate what’s coming. Develop the right response, communicate in a timely manner,
But with the wrong data, a customer relationship. Like a spaceship, risks going off course. Our responsibility is to use data to illuminate opportunities and the path forward. But we must also rely on basic human qualities like listening. Learning, and loyalty to help ensure that a customer experience never veers into darkness.