Sadly, many in our society are afflicted with the inability to be specific. Our friends at Disney call this the “3 o’clock parade” syndrome. When guests ask Disney cast members “What time is the 3 o’clock parade?” are the actually demonstrating an inability to tell time, or are they maybe asking what time does the 3 o’clock parade (that starts in another part of the park) get to where I’m standing right now. Getting to the question behind the question can make all the difference in any given interaction but especially a customer service encounter.
I’m proud to work for a city organization
That is to say, the vast majority of our people go above and beyond when interacting with the public and with each other. How many people expect to have a good encounter when visiting City Hall? Probably, not many. We have people that take great delight in turning that expectation on its head and sending people away from their encounter with a positive experience and a great story to tell.
Sometimes, it’s the most reliable form of feedback
There’s also a cautionary tale in judging ourselves based on our intentions. For many of us, that’s all that matters. If I know my intent is honorable, then does it matter what other people think? Well, it can matter. To that end, when heading into an overseas chinese in australia important meeting or giving a presentation or any other interpersonal happenstance that has significant implications, it’s always a good idea to have a dry run. Get with someone you trust, who doesn’t mind telling you the truth, and get their critical feedback. Be certain that there’s no body language, unintentional references or other subtle cues that could betray your positive intent.
Networks are undergoing major
transformations due to the advancement act and evolve: when the crisis gives us the of cloud, mobility and datacenter consolidation. Yet such transformation is putting serious strain on DoD IT staffs to respond with adequate network solutions — resulting in loss of productivity and mission agility. To compound these challenges, DoD agencies must also consider how they can modernize security for all their data, applications and endpoints on older legacy systems.
Moving to software-defined networking
Defense agencies address these challenges all rich data while improving mission responsiveness and decreasing costs. To learn more about how a software-defined approach can advance DoD networks, GovLoop sat down with Faisal Iqbal, Senior Director of U.S. Public Sector Sales at Citrix, a software company that provides server, application and desktop virtualization, networking, software-as-a-software and cloud computing technologies.