Advantages of having an, Before buying some of your products or services from your business, keep in mind that perhaps the customer tried to buy them from your competition, but for some reason, preferred you. You should always take this into account specific database by industry and use it as a reference to activate an optimal after-sales service.
If you doubt its effectiveness, let’s look at some of its advantages:
- Increase customer satisfaction: Let them know that they weren’t just another average customer. They will feel valued by you.
- Loyalty: After-sales service helps keep your customers closer to you, which increases the likelihood that they will become loyal to your brand.
- Reputation: Having an active after-sales service regarding returns, warranties and technical support makes your business look more trustworthy and transparent.
- More sales: By not forgetting your customers and sending them promotions frequently, you increase sales opportunities.
Ready to have an automated and efficient after-sales service? Make it possible with Whaticket
The key to effective after-sales service lies in the tools used. If you do this procedure manually without the key support of technology, you may spend a lot of time and not see favorable results.
So, don’t hesitate to integrate Whaticket into your customer service channels – WhatsApp, Instagram and Facebook – to automate conversations and be more efficient. Our CRM allows you to configure chatbots and have mailing: strategies for sales success up to ten agents connected to the same WhatsApp number, allowing you to assign an exclusive team for after-sales service.
Additionally, Whaticket also allows for the transfer of chats between agents and centralizes all conversations in one inbox. Ready to join? It won’t take you long!
Warranty management
Just as support service is vital for any business, so is the warranty area. It is often used in the technology niche to handle cases of broken equipment, factory problems or repairs.
Whenever you sell a product, you must specify the warranty periods and conditions that apply. The problem may not be yours but the manufacturer’s, but it is always good to provide personalized and timely attention to avoid problems with your customers.
A happy customer is a customer who will give you word of mouth advertising, remember that.
Collections and payment reminders
If you sold a product in installments brazil data or provided a service that is paid for on a monthly basis, you can send payment reminders and have an effective collection management system. How you apply it will determine the sustainability of your business.
This type of after-sales system helps keep track of income and, of course, helps the customer remember which payment days are due.