Exhausting all the cartridges in sales strategies and not taking into. Account after-sales service is a mistake of the size of the moon. What it is types and, The idea is that customers come back again and again and we can satisfy their purchasing experience. That is why it is key to carry out a strategic follow-up after each sale.
What is after-sales service?
After-sales service is something that all businesses should implement and continually reinforce. It is the activities and services provided recent mobile phone number data after a sale is made and serves. To measure customer satisfaction, obtain additional data and advance the loyalty process.
After-sales service is an ideal complement to raising the level of customer satisfaction. As long as the customer feels valued, the company scores points in the task of establishing a long-lasting business relationship. After all, isn’t that the mission of any business?
However, this type of service is not limited to just following up on a sale. There are different types of after-sales service and each one. Although it may seem exaggerated – defines the reputation of the business.
7 types of after-sales service that you can apply in your business
As you can see, after-sales service is as important as the sale itself and must be taken very seriously in order to grow solidly. Here we show you 6 types of after-sales services.
Technical assistance
This type of after-sales service is ideal for instilling confidence in the customer. If the person has already purchased a product or service and when they take it home they don’t know how to use it or have problems installing it, they can turn to the support service and get their doubts resolved.
That’s why it’s important for companies to have multiple communication channels to provide real-time support, especially WhatsApp and phone calls.
In addition, it is recommended to have agents specialized in technical support, so that sales staff will be focused on their work.
Promotions and discounts
What smart business doesn’t use mailing: strategies for sales success after-sales service to offer new promotions to its old customers? This tactic is a classic marketing trick and one of the most powerful weapons of companies that emphasize loyalty.
If the company has its contact database organized by preferences and ages, this work will be easier. Segmentation is key in this type of after-sales service.
Timely follow-up
It is one of the most common and serves as an ally to avoid inconveniences in the delivery of products. It is frequently used in online stores or in purchase agreements via delivery.
Once the customer pays and the product is shipped, this type of tracking keeps the consumer clear about when their product will arrive and where they can pick it up. It also serves to notify if there was any problem along the way that could delay delivery.
Feedback
Assuming you serve 500 people a day in your business, real estate leads: win over your target audience it may be difficult to listen to everyone’s requests and suggestions. You’d need a day to have 49 hours!
Good advice – or criticism – from your clients will help you achieve two things: identify the weaknesses of your business and reinforce the things you are doing well.
Satisfaction survey
Your customer data is pure gold! One way to take advantage of it is by using satisfaction surveys, which of course fall into the after-sales service category.
You can send out a survey asking your customers to rate the quality of your products, the service you provide (whether it’s quality or not), and what other new products they would like to see.
3 examples of after-sales service. This is how you can get closer to your customers!
What it is types and, We don’t just want to show you the types of after-sales services that exist, we also want you to see some examples that you can replicate in your business so that your customer outreach and feedback plans are the most appropriate.
We want to leave you with some brazil data practical examples in the form of a template, which you can replicate to run your post-sale campaigns by email or WhatsApp. Let’s see:
Example for innovations and novelties
This after-sales service lets the customer know that your business is at the forefront and is always willing to innovate to meet their needs. An example would be: